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Telecom Audit

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Telecom Audit 
By:   Mastel, M S      
ISBN: 0071410546
Format: BC 403 pages 
Pub Date: 2003-01-23 
Copyright: 2003
Edition:1
$49.99 USD
Product Line:McGraw-Hill Professional 
About the Book 


Phone systems, service, data networks, and the Internet are critical pieces of any company’s communications. And most IT professionals don’t understand the effects of deregulation and parallel technologies on the bottom line. Telecommunications companies have more than a 30% error rate on their billing each month. There are only about 4,000 telecom consultants in the country who do nothing but find errors on bills. The economy seems to be crying out for just this type of study. This work explores the various technologies in terms of cost and ROI, sets up some case studies to solve real communications issues, offers cheap ways to meet bandwidth requirements, looks at the players in the marketplace in terms of technology as well as cost, explains what a tariff is and how it can be made to work for you, gives a better understanding of telecom taxes, which ones are required and to what degree, and provides international strategies to manage costs of a national and global network. Reading this book will be like hiring that telecom consultant. · SAVINGS!!! – realize 40-60% savings with the information contained in the book · “Show me the money” demo included · Review – assessing bills to know if you’re overpaying · Analysis – benchmarking, comparative technologies, ROI, tariff info, etc. · Negotiation – how to work with your various services to ensure you’re getting the best rates possible · Cost Justification – finding costs in other areas to justify expenditure in technology · Vendor Management – understanding where and how to go to get the best price · Recovery of capital – finding out if and when you’ve overpaid, and getting back $$$ when it’s due · Tax Rebates, Relocations, Growth Assessment, and Telemanagement – exploring all the angles to get the most of your telecom dollars

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  Table of Contents

Foreword 
Preface 
Acknowledgments 
List of Telecom Acronyms 
Chapter 1: Introduction 
Chapter 2: The Black Hats and the White Hats 
Chapter 3: Demystifying Your Phone Bill 
Chapter 4: Managing Your Local Phone Bill 
Chapter 5: Optimizing Local Services 
Chapter 6: Long-Distance Auditing 
Chapter 7: Toll-Free Services 
Chapter 8: Auditing Contracts 
Chapter 9: Wireless 
Chapter 10: Taxes and Surcharges 
Chapter 11: Using Technology to Save Money: Access Technologies 
Chapter 12: Using Technology to Save Money: Transport Technologies 
Chapter 13: Performing a Cost-Benefit Analysis 
Chapter 14: International Considerations 
Chapter 15: Conclusion 
Appendix A: Common Uniform Service Order Codes 
Appendix B: Audit Plan 
Appendix C: Worksheet for Rough Comparison of Long-Distance Plans 
Appendix D: A Brief View of Current International Telecom Trends 
Appendix E: List of Reliable Vendors and Consultants 
Appendix F: Managing Your Issues with the LEC 
Appendix G: Erlang Table 
Appendix H: Glossary 
Appendix I: Bibliography 
Index




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