SECTION I: WHAT DOES A BILLING SYSTEM DO? 
Chapter 1: Introduction to What Billing Systems Do 
Chapter 2: Customer Accounts 
Chapter 3: Product Descriptions 
Chapter 4: Business and Operational Management 
Chapter 5: Processing Usage 
Chapter 6: Processing One-Time and Recurring Charges 
Chapter 7: Compiling the Bill 
Chapter 8: Bill Rendering 
Chapter 9: Bill Distribution 
Chapter 10: Account Maintenance 
Chapter 11: Payments, Collection, and Treatment 
Chapter 12: Reports, Data Feeds, and Query Databases 
Chapter 13: Account and System Controls 
SECTION II: BILLING SYSTEMS AND BUSINESS STRATEGY 
Chapter 14: What Does Your Business Need? 
Chapter 15: Defining Products and Services 
Chapter 16: Consolidating and Analyzing Product Information 
Chapter 17: Customer Considerations 
Chapter 18: Regulatory and Tax Considerations 
Chapter 19: Cash Flow Considerations 
Chapter 20: Interfacing System and Process Considerations 
SECTION III: SELECTING A BILLING SYSTEM SOLUTION 
Chapter 21: Business Requirements and Billing Solution Selection 
Chapter 22: Customer Level Requirements 
Chapter 23: Product/Service Level Requirements 
Chapter 24: Operational and Systems Level Requirements 
Chapter 25: Data Interfaces to Billing Systems 
Chapter 26: Billing-Related Standards 
Chapter 27: Unique Billing Considerations 
Chapter 28: Managing and Prioritizing Requirements 
Chapter 29: Types of Products and Vendors 
Chapter 30: Identifying and Qualifying Vendors 
Chapter 31: What is an RFI? 
Chapter 32: Using RFI Responses 
Chapter 33: Writing a Good RFP 
Chapter 34: Evaluating Proposals 
Chapter 35: Negotiating a Billing Solution Contract 
SECTION IV: IMPLEMENTING A BILLING SYSTEM 
Chapter 36: Overall Project Plan 
Chapter 37: Preparation Planning 
Chapter 38: Planning Your Implementation 
Chapter 39: Planning Integration 
Chapter 40: Planning Conversion/Migration from Legacy Billers 
Chapter 41: Testing 
APPENDIX A: DATA GATHERING FORMS 
APPENDIX B: REQUIREMENTS DOCUMENT MODELS 
APPENDIX C: DOCUMENT MODELS 
APPENDIX D: RESOURCES 
GLOSSARY 
INDEX