2. Intrusion Detection ISBN: 0072229543

3. Metro Area Networking ISBN: 0071399143

4. Corporate Portals and eBusiness Integration ISBN: 0071382798

5. Cisco PIX Firewalls ISBN: 0072225238

6. Cisco The Complete Reference ISBN: 0072225475

7. Implementing Cisco VPNs ISBN: 0072130482

8. CCNA Cisco Certified Network Associate Study Guide (Exam 640-801) ISBN: 0072229349

9. Wi-Fi (802.11) Network Handbook ISBN: 0072226234

10. Telecom Convergence, second edition ISBN: 0071387854

11. Cisco Certified Security Professional Certification All-in-One Exam Guide CCSP exams, SECUR (Exam 642-501), CSPFA (Exam 642-511), CSVPN (Exam 642-511), CSIDS (Exam 642-531), and CSI (Exam 642-541) ISBN: 0072226919

Acknowledgments 
Foreword 
Preface 
INTRODUCTION 
Beginnings: What Do We Know? 
So, Why Did the Crash Occur? 
Evolution 
Aftermath 
The Pivot Point: Customer Value and How to Measure It 
So, What's the Answer? 
PART ONE: THE TECHNOLOGIES 
Introduction 
The Internet's Influence Is Far from Over 
The Software Industry Will Take on a More Critical Role as the Players Evolve 
Optical Technology Will Be the Next Big Techno-hero--Again 
The Functional Migration from the Core of the Network to the Edge is Underway 
In Spite of the Hype, 3G Wireless Doesn't Cut It 
Mobile Appliances Will Become a Significant Marketplace 
The Computer and Pheripheral Device Industry Segment Will Evolve in Strange and Wonderful Ways 
The Metro Environment Will Become a Powerful Marketplace in the Next Three to Five Years 
The Semiconductor Industry's Influence Will Grow Substantially and Products Will Become More Application Specific 
Network Management (NM) Will Take on an Increasingly Important Role 
Convergence: the Technologies 
Access Technologies 
Traditional Access Technologies 
Marketplace Realities 
56-Kbps Modems 
Just Out: V.92 
ISDN 
The Technology 
The Basic Rate Interface (BRI) 
AO/DI 
The Primary Rate Interface (PRI) 
PBX Applications 
Videoconferencing 
Automatic Call Distribution (ACD) 
In Support of the Remote Agent 
T-Carrier and Voice Digitization 
The Nature of Voice 
Voice Digitization 
Alternative Digitization Techniques 
Adaptive Differential Pulse Code Modulation (ADPCM) 
Continuously Variable Slope Delta (CVSD) 
Linear Predictive Coding (LPC) 
Digital Speech Interpolation (DSI) 
Framing and Formatting in T-1 
Cable-Based Access Technologies 
The Broadband Balkans 
The Cable Network 
Next-Generation Cable Systems 
Hybrid Fiber Coax Systems (HFC) 
Cable Modems 
Data over Cable Standards 
Digital Subscriber Line (DSL) 
ADSL Modulation Techniques 
Crosstalk Issues 
DMT 
CAP 
DSL Services 
ADSL 
A Word About the DSLAM 
High Bit Rate Digital Subscriber Line (HDSL) 
G-Lite 
SHDSL 
DSL Market Issues 
Provider Challenges 
Solutions 
Preventative Network Architecture Issues 
Loop Length 
Crosstalk and Background Noise 
Down the Road 
DSL Summary 
Wireless Access Technologies 
The Special Case of Premises Access 
Contention-based LANs 
Distributed Polling LANs 
Wireless Ethernet: 802.11 
The Home Phoneline Networking Alliance (HomePNA) 
Bluetooth 
WAP 
The Mobile Appliance 
Access Technologies Summary 
Transport Technologies 
Clouds 
The Evolution of Transport 
Point-to-Point Architectures 
High-Bandwidth Wireless Services 
High-Bandwidth Wired Services 
Optical Systems 
Optical Fiber Types 
SONET 
Other SONET Advantages 
SONET Architectures 
WDM 
How it Works 
Fiber Transmission Issues and Concerns 
A Word About Optical Switching 
Other Switching Solutions 
SONET versus DWDM: A Technology Battle 
Point-to-Point Technologies Summary 
Switched Technologies 
Circuit Switching 
Packet Switching 
Connectionless Packet-Switched Service 
Connecition-Oriented Packet-Switched Service 
Fast Packet Services 
Frame Relay 
Service Granularity in Frame Relay 
Congestion Control in Frame Relay 
Frame Relay Summary 
ATM 
So: Why ATM? 
The ATM Market 
Alternatives to ATM 
ATM Summary 
IP 
Why IP? 
Making it Happen 
IP/ATM Integration 
Summary 
PART TWO: COMPANY CONVERGENCE 
The Players in the Game Will Continue to Evolve 
A New Regulatory Environment is Needed and Will Be Created 
Solutions 
E-Commerce and E-Business Will Strengthen and Mature 
E-Commerce 
Why E-Commerce? 
From E-Commerce to E-Business 
Corporate Evolution 
The Importance of Corporate Knowledge 
Data Mining 
An Aside: The SLA 
Supply-Chain Issues 
ERP in the Telecomm Space 
Customer Relationship Management (CRM) 
Putting It All Together 
The Birth of the Virtual Community 
Company Classifications 
The ILECs 
The CLECs 
The IECs 
The ISPs and Portals 
The Application Service Providers (ASPs) 
The Managed Service Providers (MSPs) 
The Cable Providers 
The Equipment Manufacturers 
Everybody Else 
And the Point Is...? 
Company Convergence: Lucent Technologies 
Company Convergence: Cisco 
Company Convergence: AOL 
The Special Case of the ILECs 
The Missing Link 
The Virtual Corporation: Supporting Technologies 
Enabling the Virtual Private Network (VPN) 
The Evolving Computer 
Storage Area Networks (SANs) 
The Need for Mobility 
Thinning the Computer Herd 
Summary 
PART THREE: SERVICES CONVERGENCE 
Services Convergence 
The Services 
Viewing the Network: Inside Out or Outside In? 
The Evolution of IP Telephony 
Emerging QoS Protocols 
Service and Protocol Interoperability 
Signaling in VoIP Environments 
IP Telephony Summary 
VoIP Implementation Summary 
Network Management for QoS 
Implementing IP Services 
Carrier-Class IP Voice 
Internet Telephony Service Providers (ITSPs) and Private Corporate Gateways 
Clearinghouse Services 
IP-Enabled Call Centers 
Integrating the PBX 
Billing as a Critical Service 
Summary 
PART FOUR: REDEFINING THE SERVICE PROVIDER 
Beginnings 
Moving Forward 
Conclusion 
COMMON INDUSTRY ACRONYMS 
INDEX